Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

At OpenResourceLounge, we recognize that plans can change, and we endeavor to provide straightforward and clear refund policies. This policy specifies the conditions under which refunds might be granted for yacht charter services.

It is important to review this policy thoroughly before confirming a booking. By securing a charter with OpenResourceLounge, you are accepting and agreeing to the stipulations of these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete refund excluding processing charges

Disbursement Time: 5-7 business days

Processing Charge: €50 for credit card payments

Stipulations: Must be submitted formally via email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half of the entire charter price

Disbursement Time: 7-10 working days

Processing Charge: €25 subtracted from reimbursement

Stipulations: Legitimate reason necessary; administrative fees apply

Less than 24 Hours Before Charter

No Refund

Qualified for: No reimbursement possible

Exception: Emergency cases may be taken into consideration

Alternative: Credit for charter may be offered at the discretion of management

Stipulations: Emergency claims require proof

Weather-Related Cancellations

Our Commitment to Weather Safety

Your safety is of paramount importance to us. In the event of adverse weather conditions deemed by our certified captain as unsafe for charter operations, we offer various alternatives:

  • Complete Refund: Issued in full if it's not possible to reschedule
  • Rescheduling: Shift your charter to an alternative available date with no extra charge
  • Credit for Charter: Issued valid for one year from the initial charter date

Procedure for Weather Evaluation

The factors we consider in our weather assessments include:

  • Analyses of wind patterns and intensity
  • Sea conditions and wave heights
  • Visibility and upcoming precipitation forecasts
  • Alerts and advisories from the Coast Guard
  • The safety judgment of a professional captain

Timeframe for Decision: We make determinations regarding weather cancellations no later than four hours ahead of the set departure time.

Medical Emergency Refunds

Exceptional Medical Situations

We are sympathetic to the fact that unforeseen medical emergencies can occur. The instances below may be eligible for special refund considerations:

  • An unanticipated illness or injury that necessitates hospitalization
  • A death within the immediate family
  • An unexpected call to military duty
  • A jury summons or a legal subpoena
  • Natural disasters affecting travel plans

Proof Needed

For requests for emergency-related refunds, we require:

  • A medical certificate or documentation from a hospital
  • A death certificate (where relevant)
  • Documentation from the military
  • A notice of jury duty or court summons
  • Emergency declarations or travel advisories

Processing: Emergency-related refunds are handled within 3-5 business days following the submission of the requisite documents.

Operational Cancellations

Issues with Vessel Functionality

If the yacht allocated to you encounters an irreparable mechanical failure:

  • Substitute Craft: We will try to provide a vessel of similar standard
  • Complete Refund: Offered if we're unable to provide a suitable alternative
  • Partial Reimbursement: If the replacement craft has a different fee structure
  • Compensation: Additional recompense may be provided as a gesture for the inconvenience

Lack of Available Crew

In the unusual event that a certified crew is unavailable:

  • We will attempt to arrange for an alternative team when feasible
  • A full refund will be granted if we cannot proceed with the charter
  • Opportunity to reschedule with no added fees

Refund Procedure

Mode of Payment

Refunds are reissued via the original payment method utilized for the booking:

  • Credit Cards: Within 5-7 working days
  • Bank Transfers: Within 7-10 working days
  • Cash/Cheque: Within 3-5 working days

Charges for Processing

Costs for Credit Card Transactions

A €50 fee is charged for cancellations requested more than 72 hours before the event

Expenses for Bank Transfer Refunds

A €25 fee applies to all reimbursements executed via bank transfer

Overseas Transaction Fees

Certain additional charges may be applicable for transactions made internationally

Policy on Charter Credits

Scenarios for Credit Issuance

In specific cases, charter credits may be proposed as an alternative to a refund:

  • Cancellations with short notice (under 24 hours prior)
  • Cancellations due to weather
  • Requests to willingly reschedule
  • Disruptions in operations

Terms of Credit

  • Validity: Effective for 12 months from the date of issuance
  • Transferability: Not valid for exchange with other parties
  • Value: Corresponds to the full charter cost (exempt from processing fees)
  • Utilization: Can be used for any available charter services
  • Expiration: Extension beyond the 12-month period is not allowed

Refunds for Partial Services

Interruptions in Services

In the case of your charter being disrupted or terminated earlier than intended due to our oversight:

  • A pro-rata refund based on the unused portion of the service
  • A voucher for a future charter equivalent in value
  • Additional complimentary services or upgrades offered

Interruptions Due to Guest Involvement

If a charter has to be ended prematurely owing to misconduct by guests or breach of safety guidelines:

  • No refund will be given for the unequipped segment
  • The entire fee still needs to be remitted
  • Possible extra fees for the corresponding breaches

Methods for Dispute Resolution

In the event of a dispute with a decision about refunding, you may:

  • Request a re-evaluation from our management
  • Submit further proof or clarification
  • Seek the intervention of consumer protection organizations
  • Explore legal avenues as permitted by the governing laws

Instructions for Requesting Refunds

Step 1: Get in Touch

Convey your application for a refund through:

Step 2: Submission of Details

Include the following details in your refund request:

  • The confirmation code of your booking
  • The specified time and date of the charter
  • The reason for canceling
  • Any accompanying documents, if needed
  • Your chosen method of refund

Step 3: Evaluation and Processing

Our team will confirm receipt of your refund application within a day, assess it in accordance with this policy, communicate a judgement within two days, and then proceed to process any approved refunds in line with the previously stated time frames.

Crucial Points to Note

  • All applications for refunds should be forwarded in a written format
  • Refund disbursals will be made in €, irrespective of the currency used for the original payment
  • We strongly advocate for the purchase of travel insurance
  • This policy is subject to alterations with a notification period of 30 days
  • Refunds are compliant with pertinent taxes and rules

Contact Information

For inquiries regarding refunds or to submit a refund application:

Department of Refunds
OpenResourceLounge Marine Services Ltd.
Marina Bay
Valencia 46024
Spain

Telephone: +34 961 00 00 00
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM

Policy Update: August 14, 2026

This reimbursement policy is established to be both equitable and explicit. We encourage you to diligently read through these terms prior to booking and to reach out to us for any queries.